Refund Policy — Cutelia

1. Scope

This policy covers payments made directly to Cutelia for our services (platform services, projects, subscriptions and training). Purchases from other businesses paid via Sentoo are covered in section 6.

2. Projects and custom work

Deposits for custom projects are non-refundable once work has started. Payments for completed project milestones are non-refundable. If we cancel a project before delivery, we refund any amount paid for work not yet done.

3. Subscriptions

You can cancel a subscription at any time. Cancellation stops the next billing; the current period is not refunded unless required by law.

4. Courses and digital products

You may request a full refund within 14 days of purchase if you have not accessed more than 20% of the content.

5. How to request a refund

Send your request through our contact form with your name, payment date, amount and reason. We reply within 5 business days. Approved refunds are returned to the original payment method within 10 business days.

6. Payments to other businesses via Sentoo

When you pay another business (for example a web shop) via Sentoo, that business is the seller and decides on refunds for its products. Please contact the merchant first. Cutelia can help if a payment was charged in error or twice.

7. Duplicate or incorrect charges

If you were charged twice or the wrong amount, contact us and we will correct it as soon as possible after verification.

8. Changes

We may update this policy. The "Last updated" date above reflects the most recent change.