Privacy Policy

1. Who we are

Cutelia ("we", "us", "our") is a technology company based in Curaçao, providing AI solutions, software development and educational technology. This policy explains how we handle personal information when you visit cutelia.org or use our services.

2. Information we collect

• Contact details you send through forms: name, email, phone, company, country and message.
• AI assistant conversations: messages you type into our on-site assistant.
• Technical data: IP address, browser type, device, pages visited and basic analytics.
• Cookies for essential site function and language preference.

3. How we use it

• To reply to your inquiries and provide the services you ask for.
• To improve our website, content and AI assistant.
• To send relevant updates only if you have asked for them.
• To comply with legal obligations.

4. Legal basis

We process your data based on your consent (when you submit a form or chat with our AI), our legitimate interest in running and improving our business, and legal obligations.

5. Sharing

We do not sell your data. We share it only with trusted service providers that help us run our website and services (hosting, database, AI providers). They are bound by confidentiality and only process data on our behalf.

6. Retention

We keep contact submissions and chat logs only as long as needed to provide our services and meet legal requirements, then we delete or anonymize them.

7. Your rights

You can ask us to access, correct or delete your personal data, withdraw consent, or object to processing. Reach out via our contact form and we will respond within a reasonable time.

8. Security

We use reasonable technical and organizational measures to protect your data, including encryption in transit and access controls. No system is 100% secure, but we do our best.

9. Children

Our services are not directed to children under 13. If you believe a child has provided us personal data, contact us and we will delete it.

10. Changes

We may update this policy. The "Last updated" date above reflects the most recent change.

11. Contact

Questions? Reach us through our contact form.